L2 Support Executive

Full-time other-general

Appealing Points:


Support Critical Business Applications – Manage Raku Raku and MFZ applications, ensuring stable operations and timely resolution of incidents and service requests.
Collaborate Across Enterprise Systems – Work closely with SAP FICO teams to maintain seamless system integration and business processes.
Client-Facing Support Role – Deliver high-quality customer support while meeting SLA targets in a bilingual Japanese-English environment.


Annual Salary: 7 million yen and above

Job Description:


Support nonSAP applications specifically Raku Raku and MFZ
Handle incidents service requests SR changes and adhoc requests related to the above applications
Collaborate effectively with the FICO team to manage and maintain interfaces between systems
Maintain Service Level Agreements SLA to ensure timely resolution and customer satisfaction
Serve as a point of contact for cust...