Job Description
Microsoft SME (Subject Matter Expert) – Level 2
Job Title
Microsoft SME – Level 2 (L2 Support Engineer / Microsoft Cloud Specialist)
Experience
∙2–3 years of relevant experience in Microsoft Technologies
∙Experience supporting Microsoft 365, Intune, Entra ID, Exchange Online, and SharePoint Online
environments
Job Summary
The Microsoft SME – Level 2 is responsible for providing advanced technical support, administration,
implementation, and troubleshooting of Microsoft cloud and hybrid environments. The role involves handling
escalated incidents, performing root cause analysis, supporting customer deployments, and collaborating with
internal and external stakeholders to ensure service availability and customer satisfaction.
Key Responsibilities
Microsoft 365 Administration
∙Manage and administer Microsoft 365 services.
∙Create and manage us...