Location
ottawa, on, Canada
Posted
June 17, 2026
Job Description
Overview
Educational support systems are struggling under mounting complexity as demands from students, families, and institutions accelerate. Institutions increasingly require real-time, AI-powered responses spanning learning platforms, student information systems, devices, and operational processes. Yet most teams remain hampered by disconnected tools, manual handoffs, and fragile workflows that crumble when tested in practice.
What You Will Be Doing
- AI-Augmented Customer Resolutions: Examine complex cases escalated by AI platforms, contribute human judgment where AI is insufficient, and subsequently enhance the AI system to close those gaps.
What You Won’t Be Doing
- Spending two full months onboarding; you will be expected to achieve proficiency across multiple products in the first month.
- Depending on your managers for assistance; if you are not skilled at removing your own blockers, this role will pre...