L2 Run Support

Full time Computer Occupations

Team Overview

•Intermediate level knowledge of product / service capabilities, system interdependencies / data flow, and technical tools for troubleshooting intermediate to advanced level customer technical questions and incidents.
• Serve as escalation point for Analyst level team members by doing the following:
o Drive escalated items to resolution.
o Provide guidance / coaching to other team members.
o Monitor team chat board for questions.
o Shares information with the team and contributes to team meetings.
• Intermediate level of written and verbal communication skills pertaining to customers, sales, and internal actions as follows:
o Clearly explain complex issues
o Share an appropriate level of detail depending on the audience.
o Displays an intermediate level of emotional intelligence, highly collaborative, and flexible.
• Willingness to partner with customer and sales organization to provide technical consultative / onboardi...