L2 Onsite Support Technician

Excis Ltd

Full time Computer Occupations
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Location
Cork, County Cork, Ireland
Posted
May 28, 2026

Job Description

The L2 Onsite Support Engineer is responsible for providing second-level technical support for hardware, software, and network-related issues. This role involves troubleshooting, incident resolution, and ensuring minimal disruption to end-user operations.

Key Responsibilities:

  • Provide onsite Level 2 technical support for desktops, laptops, printers, and other IT equipment
  • Diagnose and resolve hardware and software issues escalated from L1 support
  • Install, configure, and maintain operating systems and standard applications
  • Manage user accounts, permissions, and access in accordance with company policies
  • Support network connectivity issues (LAN/Wi-Fi, VPN, etc.)
  • Coordinate with third-party vendors for hardware repairs and replacements
  • Maintain accurate documentation of incidents, solutions, and asset inventory
  • Ensure timely resolution of service tickets within agree...

    • Job Details

    • Job Type
      Full time
    • Category
      Computer Occupations
    • Date Posted
      May 28, 2026
    • Application Deadline
      July 07, 2026