L2 IT Support & Incident Resolution Specialist
Jobtailor
Full-time
Gestión del riesgo y análisis cuantitativos
Location
santiago de querétaro, querétaro, Mexico
Posted
July 17, 2026
Job Description
Jobtailor is seeking an experienced IT support specialist to provide Level 2 support in a large corporate environment. You will troubleshoot complex issues, escalate as needed, and maintain thorough ticket documentation while collaborating with regional and global IT teams.
The role requires 3+ years in service desk roles, strong IT knowledge (Windows OS, hardware, networking), and excellent communication in English. Portuguese is a plus. NOC and automation knowledge are desirable.
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