L1/L2 Production Support Specialist

Wipro

Full-time Other-General
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Location
región centro jalisco, región centro jalisco, Mexico
Posted
June 27, 2026

Job Description

Job Description

Senior Site Reliability Engineer (SRE) role providing L2/L3 production support for the plant.

Responsibilities
  • Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues.
  • Develop and enhance the SRE strategy to ensure the scalability, reliability, and performance of the plant.
  • Efficiently elevate issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders.
  • Automate manual processes to improve efficiency.
  • Escalate issues to management on both support and development sides, raise problem tickets, and collaborate with development teams to address issues and drive transformations.
  • Possess a solid understanding of technical concepts and be capable of writing code when necessary.
  • Create documentation, runbooks, and code snippets to resolve issues and share them with the team.
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