Job Description
This is a remote position.
Level 1 Support Specialist
NOTE: Work Timings - EST
Position Overview
The Level 1 Support Specialist is the first point of contact for the client support team, handling incoming tickets acrossa varied range of IT, operational, and product areas. Within a small but crucial team, you will be responsible for resolving issues you can own directly and triaging those that need to go further — getting the right tickets to the right people, fast.
This is a role for someone who is organised, methodical, and comfortable switching between different types of work: one moment you might be setting up a new user account, the next investigating a post-event issue or ensuring Salesforce data is clean and accurate. You will be responsible for managing your queue of tickets w...