Location
singapore, singapore, Singapore
Posted
July 20, 2026
Job Description
About the Role
We're looking for an L1 Support Engineer to serve as the first-line operational support resource across a portfolio of enterprise platforms. This role is key to keeping day-to-day operations running smoothly — you'll be the first point of contact for users, ensuring issues are triaged, tracked, and resolved efficiently, while working closely with L2 and technical teams on more complex matters.
Key Responsibilities
- Monitor and manage support mailboxes, ensuring timely response and resolution of user requests
- Log, track, and manage support tickets through to resolution, ensuring SLAs are consistently met
- Triage incoming issues, categorize by priority and platform, and escalate complex technical matters to the L2/AMS team as appropriate
- Coordinate with L2 and technical teams to ensure smooth handover and follow-through on escalated issues
- Communicate clearly with end users on issue s...