L1 Production Support Engineer – Core Banking (24x7 Support)

Full-time Other-General

L1 Production Support Engineer – Core Banking (24x7 Support)

Location: Changi Business Park, Singapore

Employment Type: Contract (12–18 Months, Extendable)

Shift: 24x7 Rotational Shifts

Job Summary

We are looking for proactive L1 Production Support Engineers to provide 24x7 operational support for Core Banking applications. The role involves monitoring critical banking systems, incident management, troubleshooting, user support, batch processing oversight, and coordination with L2/L3 support teams to ensure uninterrupted business operations.

Key Responsibilities

• Provide Level 1 support for Core Banking applications and services.
• Monitor application health, batch jobs, interfaces, and system alerts.
• Log, categorize, prioritize, and track incidents through ITSM tools.
• Perform initial troubleshooting using logs, monitoring tools, and SQL queries.
• Escalat...