Location
Hyderabad, Telangana, India
Posted
June 01, 2026
Job Description
Job Title:
L1-L2 Support Engineer
Experience reqquired:3-7 years
Key Skills:
MSP, Microsoft 365 Administration, Windows Operating System,
Linux(Intermediate) ,
macOS (Basic to Intermediate) , Troubleshooting, Networking basics, Active Directory, RMM Tools, etc.
Key Responsibilities:
• Respond to and resolve basic technical support tickets, emails, or calls across Windows, macOS, and Linux environments.
• Log, categorize, and escalate incidents or service requests to L2/L3 teams if required.
• Monitor system alerts and proactively notify relevant teams.
• Assist with software installations, basic network troubleshooting, and system access issues on Windows, macOS, and Linux systems.
• Provide support for password resets, email issues (MS365), and end-user device setups (Windows, macOS, and Linux laptops/desktops).
• Provide L1-level support for Linux systems (basic command-line troubleshooting, user managem...
L1-L2 Support Engineer
Experience reqquired:3-7 years
Key Skills:
MSP, Microsoft 365 Administration, Windows Operating System,
Linux(Intermediate) ,
macOS (Basic to Intermediate) , Troubleshooting, Networking basics, Active Directory, RMM Tools, etc.
Key Responsibilities:
• Respond to and resolve basic technical support tickets, emails, or calls across Windows, macOS, and Linux environments.
• Log, categorize, and escalate incidents or service requests to L2/L3 teams if required.
• Monitor system alerts and proactively notify relevant teams.
• Assist with software installations, basic network troubleshooting, and system access issues on Windows, macOS, and Linux systems.
• Provide support for password resets, email issues (MS365), and end-user device setups (Windows, macOS, and Linux laptops/desktops).
• Provide L1-level support for Linux systems (basic command-line troubleshooting, user managem...