Location
shenton way, central area, Singapore
Posted
July 05, 2026
Job Description
We are seeking an L1 Application Support Analyst to provide first-line support for enterprise applications. The successful candidate will be responsible for monitoring application performance, handling incidents and service requests, troubleshooting issues, and ensuring a positive user experience through timely support and resolution of technical problems.
Key Responsibilities
- Serve as the first point of contact for application-related incidents, service requests, and user inquiries.
- Monitor application health and system alerts to identify and respond to issues proactively.
- Investigate, troubleshoot, and resolve application-related problems within defined service level agreements (SLAs).
- Log, categorize, prioritize, and track incidents and service requests using ticketing systems.
- Escalate complex issues to relevant technical teams and coordinate follow-up activities until resolution.
- Communicate effec...