Korean Speaking Team Lead, Customer Service - Open to Native

Full-time Management & Operations

Client Details

Our client is a well-established multinational corporation (MNC) with a strong presence across global markets and a commitment to delivering high-quality customer solutions.

Description

• supervise daily customer service operations and ensure service levels are achieved.
• Lead, coach, and support a team of customer service representatives.
• Act as the escalation point for complex customer enquiries and issues.
• Monitor team performance and implement continuous improvement initiatives.
• Collaborate with sales, supply chain, logistics, and other internal departments to resolve customer concerns.
• Prepare operational reports and analyse service metrics.
• Ensure compliance with company policies, procedures, and service standards.
• Drive customer satisfaction through proactive communication and service excellence.

Profile

• Ability to communicate professionally...