Location
quezon city, national capital region, Philippines
Posted
July 26, 2026
Job Description
Location: Quezon City
Work setup: Full onsite | Shifting schedule
Compensation and benefits
• ₱90,000 to ₱110,000 (basic salary + language premium) based on qualifications and relevant experience
• ₱2,400 non-taxable allowance
• 20% night differential
• HMO coverage from Day 1, plus one free dependent
Role overview
Provide frontline IT support to global users in Korean and English. You will handle end-user concerns through phone, email, and chat while ensuring timely, high-quality resolution in line with service-level requirements.
Key responsibilities
• Act as the first point of contact for technical support requests.
• Troubleshoot hardware, software, operating system, basic network, and remote-access issues.
• Provide remote desktop support and document incidents through ITSM tools.
• Track tickets, follow troubleshooting procedures, and escalate complex issues ...
Work setup: Full onsite | Shifting schedule
Compensation and benefits
• ₱90,000 to ₱110,000 (basic salary + language premium) based on qualifications and relevant experience
• ₱2,400 non-taxable allowance
• 20% night differential
• HMO coverage from Day 1, plus one free dependent
Role overview
Provide frontline IT support to global users in Korean and English. You will handle end-user concerns through phone, email, and chat while ensuring timely, high-quality resolution in line with service-level requirements.
Key responsibilities
• Act as the first point of contact for technical support requests.
• Troubleshoot hardware, software, operating system, basic network, and remote-access issues.
• Provide remote desktop support and document incidents through ITSM tools.
• Track tickets, follow troubleshooting procedures, and escalate complex issues ...