Job Description
Main Tasks:
- Daily monitoring of the state of health of desktop publishing applications, GED, workflow (morning-check, application of recurring procedures for reprocessing rejections, relaunching suspended jobs, processing all alerts raised by the supervision of applications and servers etc)
- Validation of the proper functioning of the application ADOC during software and infrastructure upgrade operation
- Analysis and correction of production incidents
- Processing assistance requests from ADOC users
- Analysis and correction of production incidents
- Communication of the progress of the resolution of the anomalies to the declarant and to the IT support teams
- The relationship with our outsourcer OPS / ITG for incident reporting and change requests
- Evolutionary and corrective maintenance of the ADOC document processing workflow and INSIGHT activity reporting to meet ...