Job Description
Overview
The Knowledge Strategy & Enablement Manager is responsible for managing and disseminating product-related knowledge for the benefit of Customer Support agents, customers, and AI agents. This role combines business acumen, technology software, and coaching skills to enhance team performance. The ideal candidate will have a good background in the RealPage product portfolio, is detail-oriented, has excellent communication skills, and proven ability to lead and grow others. This is a strategic role working collaboratively with various teams to ensure the efficient flow of knowledge.
Responsible for enhancing the knowledge proficiency and effectiveness of RealPage’s Customer Support agents and AI agents. This role focuses on curating content, training, mentoring, and continuous improvement to ensure agents can effectively resolve technical issues related to RealPage software. By collaborating with key Operations team members, this leader is a hands-on coach an...