Location
são paulo, são paulo, Brazil
Posted
July 04, 2026
Job Description
**About the Role**
The Content Specialist role is responsible for providing support to Uber's LoBs (Lines of Businesses), as part of the Regional Content Team (Latam Central Enablement),** and fostering collaboration with our support agents (COE, GL, and BPO) on how to build content that enables them to provide the best experience for our end-users across different channels (In-App, WhatsApp, Automation, Phone, etc).**
The Content Specialists' time would be divided between handling content requests to create internal and external facing content pieces; helping with local content creation, participating in Regional Content Team projects; reviewing, translating & editing Saved Replies, Help Center & Knowledge Base, **delivering high-quality content to all audiences, taken into consideration user experience insights and recommendations, and the area's main KPIs. Also it will be Content Specialist responsibility to keep already published content up to date and aligned with business.*...
The Content Specialist role is responsible for providing support to Uber's LoBs (Lines of Businesses), as part of the Regional Content Team (Latam Central Enablement),** and fostering collaboration with our support agents (COE, GL, and BPO) on how to build content that enables them to provide the best experience for our end-users across different channels (In-App, WhatsApp, Automation, Phone, etc).**
The Content Specialists' time would be divided between handling content requests to create internal and external facing content pieces; helping with local content creation, participating in Regional Content Team projects; reviewing, translating & editing Saved Replies, Help Center & Knowledge Base, **delivering high-quality content to all audiences, taken into consideration user experience insights and recommendations, and the area's main KPIs. Also it will be Content Specialist responsibility to keep already published content up to date and aligned with business.*...