Knowledge Manager (IT Service Management)
Marks and Spencer
Job Description
Summary
Join our Service Management team and help shape how knowledge is captured, shared and used across D&T. Reporting to the Head of Service Experience, you’ll lead the Knowledge Management practice, working closely with our managed service partner and a wide range of stakeholders to ensure knowledge is easy to find, high quality and continuously improved. By building collaborative relationships across teams, you'll champion best practices, enable continuous learning, and drive a more seamless and effective service experience for colleagues and customers alike.
What you'll do
Lead and continuously improve the end-to-end Knowledge Management process, ensuring D&T products and services are supported by accurate, accessible and high-quality knowledge.
Develop and implement Knowledge Management strategies, policies and best practices, using data, feedback and insights to drive ongoing improvements across D&T.
Build, ...