- Knowledge Manager - Automation, AI & Self-Service Enablement

Full time Operations Specialties Managers

Job Purpose:

The Knowledge Manager is responsible for building, governing, and operationalizing a modern knowledge ecosystem that enables coworker self‑service, accelerates issue resolution, and drives automation and AI adoption across IT. This role owns the end‑to‑end lifecycle of knowledge—from creation and curation to consumption and continuous improvement—ensuring content is actionable, accurate, and optimized for both human and AI‑driven experiences. This role partners closely with Service Desk, Engineering, Automation, and Product teams to shift work left, reduce manual effort, and improve coworker experience through intelligent documentation, automation enablement, and AI‑assisted support.

Responsibilities:

Knowledge creation/curation for top drivers (turning repeat issues into high-quality self‑service + internal KB) partnering with Service Desk, Engineering teams, and IT operations.

Automation & AI enablement (structuring content for...