Knowledge Management Officer

Full time Business Operations Specialists

Summary of Role:

The Knowledge Management Officer ensures ICT support documentation is clear, accessible, and tailored to diverse audiences. They manage the knowledge lifecycle for internal and customer-facing platforms, collaborate with subject matter experts, analyse feedback to improve content, and communicate effectively to enhance customer outcomes.

What they will do: This is a summary of the current position description.

• Collaborate with subject matter experts and stakeholders to plan, create, update, and edit ICT support documentation.
• Ensure all content adheres to plain English principles, accessibility standards, and the corporate communications style guide.
• Maintain internal and customer-facing knowledge bases, responding to feedback via the information system.
• Apply the information management lifecycle to review, update, and retire content regularly.
• Draft custome...