Job Description
Job Description – Knowledge Expert
Department: IT Knowledge Management
Location: Ortigas, Philippines
Role Type: Full-Time
Position Summary
We are seeking an experienced Knowledge Expert with strong expertise in Knowledge Management practices, content governance, and knowledge lifecycle management. The ideal candidate will be responsible for creating, enhancing, reviewing, and maintaining knowledge articles while ensuring compliance with established metadata and taxonomy standards. The role requires identifying and addressing knowledge gaps, improving content quality, and driving knowledge adoption across the organization.
The Knowledge Expert will work closely with Subject Matter Experts (SMEs), Service Delivery teams, and business stakeholders to ensure the knowledge repository remains accu...