Key Account Manager B2B OFF NAF
MICHELIN
Job Description
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MISSION : Develop (farming), expend (hunting) and manage product/service offering of a select group of key accounts that operate in a given perimeter where the business relationship is primarily managed using the Key Account Planning process
KEY EXPECTED ACHIEVEMENTS
ACCOUNT & OPPORTUNITY DEVELOPMENT
• Develops processes and procedures to optimize account management efforts and ensure sales goals (online , offline) are achieved.
• Conducts analysis of demand for services and influences stakeholders to ensure that the necessary resources are made to deliver required services.
• Initiates improvement in services, products and systems.
• Expands customer buying centers and use cases, while leading the customer account planning cycle and ensuring that all customer needs and expectations are met.
• Advises sales team on products and services and issues facing clients.
• Monitors s...