Location
amritsar, punjab, India
Posted
July 11, 2026
Job Description
Job Description
We are looking for an experienced Junior Technical Support Engineer to lead the response and coordination of major production incidents across enterprise environments. The ideal candidate will have strong experience in incident management, service restoration, stakeholder communication, and operational coordination within large-scale IT or contact center platforms. This role will serve as the central point of coordination during critical incidents, ensuring rapid service restoration, effective communication, and cross-functional collaboration while minimizing business impact.
Responsibilities
- Lead and coordinate major incident war rooms from initiation through service restoration.
- Assess incident severity, business impact, affected services, and prioritize recovery efforts.
- Drive a restoration-first approach by coordinating failover, rollback, rerouting, workaround, and recovery activities.
- Coor...