Location
volta redonda, estado do rio de janeiro, Brazil
Posted
June 17, 2026
Job Description
Junior Customer Support Analyst (Technical Support)
About the Opportunity
We are looking for a Customer Support Specialist to join a global technology team supporting innovative digital products and platforms.
This is a long-term remote opportunity for professionals based in Brazil who enjoy solving problems, helping customers, and working closely with product and engineering teams in a fast-paced environment.
The ideal candidate combines strong customer service skills with technical curiosity and the ability to troubleshoot software-related issues.
Key Responsibilities
- Serve as the first point of contact for customer support inquiries.
- Capture and document critical issue details within the ticketing system.
- Troubleshoot software and platform-related issues through investigation and testing.
- Guide customers through troubleshooting steps and identify whether issues ...