Junior support technician

Full-time Other-General

Introduction

We are looking for a technical service support engineer that will be responsible for administering, troubleshoots and maintaining Voice and Data Networks incl, routers, gateways and PBX phones.

This person will also be responsible for configuring network and voice solutions for clients as per their requirements.

Duties & Responsibilities Customer Service Act as primary interface to all users to resolve problems reported. Respond to tickets on the CRM system in a timely manner. Provide troubleshooting and technical support via phone, email and face-to-face to end users. Keep end users informed on progress with problem resolution. Escalate and report on the status of all problems as and when required by management. Other technical duties Setup VPNs and port forwards on routers. Make changes to routers as per client’s requirements. Do preventative maintenance on routers – updates & scheduling reboots. Log onto routers to check the current configuration there...