Junior Support Engineer

Helius

Full-time Computer Occupations
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Location
singapore, sg, singapore, sg, Singapore
Posted
June 05, 2026

Job Description

Responsibilities:

  • Provide telephonic support to end users for issues related to network, internet, and software.
  • Resolve problems by clarifying queries, researching solutions, and implementing them; escalating unresolved issues when necessary.
  • Act as a liaison between internal operations and customers to address daily requirements and issues.
  • Identify, investigate, and resolve technical problems in accordance with established guidelines and documentation.
  • Monitor and track raised issues to ensure timely resolution.
  • Recognize patterns of failures and symptoms indicating underlying issues.
  • Collaborate with network and system engineers in resolving problems.
  • Work as a team to meet key performance indicators (KPIs) and service level agreements (SLAs).
  • Participate in rotational shifts to provide round-the-clock customer support.
  • Troubleshoot and facilitate the resolution of technical system an...

    • Job Details

    • Job Type
      Full-time
    • Category
      Computer Occupations
    • Date Posted
      June 05, 2026
    • Application Deadline
      July 15, 2026