Location
lisboa, distrito de lisboa, Portugal
Posted
July 07, 2026
Job Description
Your Mission
As a Salesforce Support Analyst, you will provide functional and technical support to Salesforce users, troubleshoot issues, manage day-to-day platform administration, and contribute to improving user adoption and platform performance.
Key Responsibilities
- Provide first-line functional and technical support for Salesforce users
- Diagnose and resolve issues related to user access, data integrity, configurations, and platform functionality
- Escalate complex issues to technical teams when required
- Manage user accounts, profiles, permission sets, and access requests
- Monitor platform performance and identify opportunities for improvement
- Create and maintain support documentation and knowledge base articles
- Develop user guides and deliver basic Salesforce training sessions
- Support user adoption by promoting Salesforce best practices
- Create and maintain Salesforce ...