Location
ottawa, on, Canada
Posted
June 15, 2026
Job Description
Kickstart your IT career at Convergence Networks as a Junior Network Administrator in Ottawa, Ontario, focused on customer service and technical resolution. Address various IT challenges from day one!
As a Service Desk Administrator, you will provide technical support, troubleshoot network and workstation issues, and manage a high volume of requests. This position not only boosts your technical abilities but also offers a path for professional growth within the managed services sector.
Key Responsibilities:
• Answer a constant flow of support requests via calls and emails
• Resolve client issues promptly, escalating when needed
• Document interactions and solutions methodically
• Maintain high standards of customer satisfaction
• Complete additional duties as assigned
Requirements:
• High school diploma or equivalent
• At least 2 years of relevant IT experience
• Proficient in troubleshooting hardware and software
• Familiarity with Microsoft 365 and...
As a Service Desk Administrator, you will provide technical support, troubleshoot network and workstation issues, and manage a high volume of requests. This position not only boosts your technical abilities but also offers a path for professional growth within the managed services sector.
Key Responsibilities:
• Answer a constant flow of support requests via calls and emails
• Resolve client issues promptly, escalating when needed
• Document interactions and solutions methodically
• Maintain high standards of customer satisfaction
• Complete additional duties as assigned
Requirements:
• High school diploma or equivalent
• At least 2 years of relevant IT experience
• Proficient in troubleshooting hardware and software
• Familiarity with Microsoft 365 and...