Junior Estimator/Customer Service Representative (London)

Full-time Management & Operations

Job Overview

The Estimator is responsible for client sales and service activities to maximize revenue, profitability, and client satisfaction. The Estimator will actively seek value‑add sales opportunities and maximize gross profit when creating estimates. They will also manage communication and contact with clients and insurance partners to ensure client satisfaction. The Estimator will work closely with the production team and is responsible for providing accurate information to customers and the dealership teams in terms of pricing, damage, and estimated time of repair.

Core Competencies

• Customer Service Approach
• Time Management
• Problem Solving
• Accountability and Dependability
• Decision Making and Judgement
• Providing Consultation
• Ethics and Integrity
• Planning and Organizing
• Enforcing Laws, Rules and Regulations
• Mediating and Negotiating
• Coaching and Mentoring ...