Junior Customer Support Analyst (Mandarin Speaker)

full-time Information and Record Clerks

Job Description

Key Responsibilities

• Serve as the first point of contact for customer inquiries and provide timely support to ensure a positive client experience. 
• Manage and resolve customer requests, troubleshoot basic platform-related issues, and coordinate with internal teams when required. 
• Monitor, track, and document customer cases accurately while maintaining service level expectations. 
• Support data and methodology-related inquiries using available tools, knowledge articles, and internal resources.
• Conduct basic analysis of data issues and work closely with internal stakeholders to identify and resolve customer concerns. 
• Assist with data extractions, ad hoc requests, and report delivery based on client requirements. 
• Collaborate with cross-functional teams to ensure effective issue resolution and seamless customer support. 
• Build strong relationships w...