Junior Customer Service Specialist (Thai Speaker)

Swarovski

Full time Information and Record Clerks
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Location
Bandar Bayan Baru, Pulau Pinang, Malaysia
Posted
July 17, 2026

Job Description

About the job

Your responsibilities include, but are not limited to:

  • Deliver high quality and consistent service to ensure customer satisfaction via phone, e-mail, or chat.
  • Typical workload consists in handling incoming contacts and following up on existing ones, for an average of 40 daily cases
  • Resolve queries and complaints by understanding the customer’s needs, identifying the cause, selecting, and explaining the best solution, escalating, correcting or adjusting as needed and following up to ensure full resolution.
  • Advise customers on product information like size, color, stock availability and care, as well as available promotions.
  • Assist with all requests related to online orders: placement, cancellation, refunds, and exchanges, etc.
  • Follow communication procedures, guidelines and policies using available templates and articles where necessary and appropriate.
  • Maintaining sensitive information in compli...

    • Job Details

    • Job Type
      Full time
    • Category
      Information and Record Clerks
    • Date Posted
      July 17, 2026
    • Application Deadline
      August 26, 2026