Junior Client Onboarding Specialist - Night Shift (f/m/d)

Full-time Management & Operations

Your Tasks

• Client Onboarding: Guide new clients through the onboarding process, ensuring a seamless transition and setup of their services.
• Client Portfolio Management: Manage, maintain, and regularly update client-specific portfolios in alignment with client requirements and company standards.
• Customer Support: Handle client inquiries with professionalism and discretion in a multinational environment, delivering excellent customer service during US time zones.
• Efficient Request Resolution: Address client requests promptly and accurately via phone, email, and online portals, ensuring effective and timely resolution.
• Cross-Functional Collaboration: Act as a key liaison between clients and cross functional teams, facilitating smooth communication and resolution of client concerns.
• Global Communication: Convey patent-related information clearly and efficiently to other Dennemeyer departments and customers worldwide, maintain...