Job Description
Client Experience at Capital Economics (CE) is the commercial function that owns how clients adopt, use, and grow their relationship with CE. The team manages the full commercial lifecycle from onboarding through renewal and expansion across a global base of institutional clients.
Clients come to CE because macroeconomic insight drives better decisions. The product set, including proprietary data, forecast models, economist access, and analytical tools, is designed to embed directly into how institutions make investment, risk, and policy decisions. Your job is to make sure that’s actually happening and that clients can see the value when it matters.
You’ll own a portfolio of accounts end-to-end. The revenue in your book is real, and how you manage it has a direct effect on whether clients stay, grow, or leave. CE runs a structured, methodology-driven commercial operation with AI-assisted tools built into the daily workflow. You’ll work within defined frameworks from da...