Location
makati, metro manila, Philippines
Posted
July 01, 2026
Job Description
- Assist in building and maintaining positive relationships with clients to support product adoption and customer satisfaction.
- Help capture and forward client feedback to Product and Development teams.
- Collaborate with Sales, Support, Accounting, Product, and Channel teams to deliver an exceptional end-to-end customer experience.
- Support the onboarding and implementation for new clients, ensuring timely delivery of services and achievement of expected MRR (Monthly Recurring Revenue).
- Assist in identifying opportunities for account growth, renewal, and upgrade revenue through increased product adoption.
- Provide strategic account management to drive client engagement and product value realization.
- Maintain accurate records in CRM (HubSpot) and other systems for internal visibility.
- Monitor the company’s digital and social media channels for possible client inquiries and ensure timely response or escalation.