Location
toronto, on, Canada
Posted
June 06, 2026
Job Description
Join a leading insurance client as a Junior Account Analyst in Markham, Ontario, offering support for billing inquiries. This hybrid role combines customer service with detailed analytical skills in a contact center environment.
This position is suitable for candidates with 1-2 years of experience in customer service, particularly in insurance or banking. As a Junior Account Analyst, you will handle approximately 50 inbound calls daily, demonstrate exceptional communication skills, and resolve billing discrepancies. Working rotating shifts including evenings and weekends, you will embody professionalism and adaptability in a fast-paced setting.
Key Responsibilities:
• Provide outstanding customer service to insurance advisors and clients
• Investigate and resolve billing discrepancies with partners
• Support inbound inquiries as Company Ambassador
• Communicate effectively via phone and email
• Collect relevant information to assist customers efficiently
Require...
This position is suitable for candidates with 1-2 years of experience in customer service, particularly in insurance or banking. As a Junior Account Analyst, you will handle approximately 50 inbound calls daily, demonstrate exceptional communication skills, and resolve billing discrepancies. Working rotating shifts including evenings and weekends, you will embody professionalism and adaptability in a fast-paced setting.
Key Responsibilities:
• Provide outstanding customer service to insurance advisors and clients
• Investigate and resolve billing discrepancies with partners
• Support inbound inquiries as Company Ambassador
• Communicate effectively via phone and email
• Collect relevant information to assist customers efficiently
Require...