Location
mabalacat, pampanga, Philippines
Posted
July 16, 2026
Job Description
About Us
Location – Clark Freeport Zone, Pampanga, Philippines
Department – Customer
Function – Customer Support
Working Pattern – Onsite
Benefits – Benefits at Ideagen
Salary – this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out
We’re looking for a Customer Success Engineer (Tier 1) to be the first point of contact for our customers. In this role, you’ll provide quick, effective support to help customers get the most out of our products. You’ll troubleshoot basic technical issues, respond to support tickets, and guide customers through solutions that enhance their experience and success.
Responsibilities
- First Point of Contact: Addressing customer inquiries and issues, providing initial troubleshooting.
- Ticket Management: Logging and tracking customer is...