Location
ciudad de aguascalientes, ciudad de aguascalientes, Mexico
Posted
July 07, 2026
Job Description
Your Role
As an L2 Production Support Engineer at Capgemini, you will play a critical role in maintaining the stability, performance, and reliability of banking applications in a fast‑paced production environment. You will act as the bridge between operations and development, ensuring rapid incident resolution, proactive monitoring, and continuous service improvement aligned with ITIL practices.
Responsibilities & Scope- Provide end‑to‑end L2 Production Support for banking applications, ensuring system stability, availability, and performance.
- Own incident lifecycle management, including diagnosis, resolution, escalation, and closure in alignment with ITIL processes.
- Troubleshoot complex issues across application, database, and infrastructure layers with a strong focus on timely resolution.
- Execute and analyze SQL queries (PL/SQL), including joins, stored procedures, and triggers, to identify and resolve data‑related issues. <...