IVR Solution Architect

Systems Limited

Full-time IT & Technology
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Location
, , united arab emirates, , , united arab emirates, United-Arab-Emirates
Posted
July 17, 2026

Job Description

Job Description

  • Avaya Aura Experience Portal (AAEP) / Avaya Voice Portal
  • VoiceXML and CCXML scripting
  • Telephony protocols (SIP, H.323)
  • Call flow design and orchestration
  • Speech recognition and Text-to-Speech (TTS) integration
  • Avaya Orchestration Designer usage
  • Integration with Avaya Contact Center solutions
  • Java programming for custom modules
  • Web Services integration (SOAP/REST)
  • Database connectivity (JDBC, SQL)
  • Application deployment and troubleshooting
  • Logging and monitoring tools
  • Genesys Voice Platform (GVP) / Genesys Cloud CX
  • Genesys Composer / Designer usage
  • Interaction with Genesys Routing and Reporting
  • Integration with Genesys Contact Center solutions
  • Knowledge of Genesys SDKs and frameworks
  • AWS cloud services integration (Lambda, S3, API Gateway, etc.)
  • Microservices architecture design and implement...