IVR Developer (Cisco CVP / Java)

Permanent Computer Occupations

Location: Toronto, ON (Hybrid)

Employment Type: Full-Time

Salary: Up to CAD $120,000

About the Role

We are seeking an experienced IVR Developer to join our team supporting enterprise contact center solutions for a bank. This role is ideal for a developer with strong expertise in Cisco CVP, Java, and contact center technologies, with hands-on experience building scalable customer self-service IVR applications and integrating them with backend systems.

You will work closely with architects, business stakeholders, and contact center teams to design, develop, integrate, and maintain IVR applications that deliver seamless customer experiences.

Key Responsibilities

Design, develop, and maintain DTMF-based IVR applications using Cisco CVP.

Develop IVR applications using Cisco Call Studio and VXML Server.

Create and enhance custom CVP elements using Jav...