ITSM Transformation Lead – ServiceNow & Process Improvement
Oss Group
Full-time
IT Management & IT Project Management
Location
christchurch, canterbury, New-Zealand
Posted
June 30, 2026
Job Description
Oss Group in Auckland is seeking an experienced ITSM Service Improvement Lead. In this role, you will address a backlog of Service Desk tickets related to user and application provisioning.
Your hands-on approach will involve reviewing processes, identifying bottlenecks, and driving changes to improve service performance. You will collaborate with various teams including Operations and Support to enhance workflows and implement effective solutions.
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