Location
ottawa, on, Canada
Posted
July 16, 2026
Job Description
We are seeking an ITSM Support Analyst in our Services Department for commencement as soon as possible. This position will be located in Ottawa and will report to the Support Manager. This position will best suit an individual who is efficient, customer service and detailed-oriented, and enthusiastic about the work. The candidate will need to be a team player with a ‘pitch in’ attitude. This position can lead to a promotion within the Services Department.
Previous support experience in a professional services environment would be an asset but not essential.
Job Responsibilities
- Providing first level and second level support to end users for an external Service Desk application
- Ensure all calls and emails to the service desk are properly documented in the Service Desk application, this includes initial troubleshooting of issue and information gathering
- Monitoring the Service Desk queues to ensure that tickets are processed in a timely man...