Location
, , philippines, , , philippines, Philippines
Posted
June 18, 2026
Job Description
Role Overview
Join our Transcom Family as a IT Service Management Specialist! We are looking for a hands‑on ITSM Specialist who will bridge the gap between business requirements and technical implementation.
Responsibilities
- Analyze business needs, design core ITIL processes, and directly implement them inside our ITSM tool.
- Write code to automate workflows.
- Possess the communication skills needed to talk to business stakeholders.
Why It Might Be a Fit
You will join a collaborative team where you will work together on large‑scale projects, while maintaining the autonomy to handle smaller, end‑to‑end configurations independently.
Requirements
- 5+ years of IT experience, with 3+ years focused on core ITSM processes.
- Strong Programming Logic: Practical coding skills (JavaScript highly preferred) for writing custom business rules, functions, and automation scripts.
- Business Co...