Location
taguig, metro manila, Philippines
Posted
June 15, 2026
Job Description
On-site - Taguig >10 Yrs Exp Bachelor Full-time
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Job Description
- Implement, standardize, and optimize ITIL-based Service Management processes across large, multi-provider environments.
- Plan and lead end-to-end ITSM process implementations aligned with business and strategic objectives.
- Reengineer and design ITSM processes to improve productivity, quality, and service delivery, ensuring stakeholder alignment.
- Lead functional implementations using ITSM tools such as ServiceNow , collaborating closely with technical teams in an Agile environment.
- Develop and maintain process documentation , test scripts , and training materials .
- Conduct operational trainings and support organizational change management initiatives.
- Define, implement, and monitor KPIs and reporting to measure process effectiveness...