ITSM Process Architect - ServiceNow Expert (JHB)
Datafin
Full-time
Software Architecture & Engineering
Location
johannesburg, gauteng, South-Africa
Posted
June 29, 2026
Job Description
A leading tech-driven hospitality group seeks a Process Architect in Johannesburg to optimize business operations. The ideal candidate will design processes enhancing efficiency and customer satisfaction. Requirements include a Bachelor's degree in Computer Science, ITIL 4 Foundation, and ServiceNow CSA certification. The role involves leading design meetings, communicating solutions, and training stakeholders to ensure process effectiveness. This position is vital for operational excellence in a rapidly evolving digital environment.
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