ITSM Problem Manager

Job Title: ITSM Problem Manager

Role: ITSM – Problem Manager

Work Model: Hybrid – 3 Days per Week Onsite

Position Title: Problem Manager

Location: Canada

Position Overview

We are seeking an experienced and analytical ITSM Problem Manager to lead the organization's Problem Management practice and drive the proactive identification, investigation, and resolution of recurring IT issues. This role is responsible for minimizing the impact of incidents on business operations by identifying root causes, implementing permanent corrective actions, and preventing future service disruptions.

Key Responsibilities

Problem Management Governance

• Own and govern the end-to-end Problem Management proc...