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Location
Toronto, Ontario, Canada
Posted
July 20, 2026

Job Description

Contract, Toronto, Working Hours: EST

6 months + Extension 

40 hours/week

Must Haves

  • 10+ years in IT Service Management, process analysis, and operational support
  • 3+ years supporting Incident Management, Problem Management, Change Management, and Systems Availability
  • Advanced Excel reporting, data management, external data sources, and report automation
  • ITIL Foundation, IT Metrics, KPI reporting, and workflow/process design
  • Bachelor’s degree in computer science with a focus on analytics

    • Nice to Have

  • Experience with ServiceNow
  • Project management experience

    • Responsibilities

  • Create and maintain ITSM process reporting
  • Automate reporting from data sources where possible
  • Define and maintain Service Management reporting formats, data sources, and definitions
  • Analyze proce...

    • Job Details

    • Job Type
      Contract
    • Category
      Computer Occupations
    • Date Posted
      July 20, 2026
    • Application Deadline
      August 29, 2026