IT TECHNICIAN

Full-time IT & Technology

Make your next big career move by applying as KMC Solutions' next IT TECHNICIAN

Benefits

• Health Insurance/HMO
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Responsibilities

• Respond to user requests that come in via phone and ticketing system.
• Resolve requests and when needed, escalate to appropriate personnel.
• Act as customer advocate, researching, troubleshooting and pushing for thorough resolution of issues in a timely manner.
• Document and summarize interactions with end users accurately for tracking and reporting purposes.
• Troubleshoot and support proprietary software programs as well as third party software and applications.
• Troubleshoot hardware located in the retail environment.
• Work with members of Operations Support on projects and special initiatives.
• Support Windo...