IT Technical Support

Full-time IT & Technology

On-site - Rizal 1-3 Yrs Exp Bachelor Full-time

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Job Description

Government Mandated Benefits

Insurance Health & Wellness

HMO

Employee Discount, Parking Space

IT Technical Support

• Diagnose and troubleshoot issues related to networks, computer systems, hardware, and software
• Provide technical support to customers for the company’s software products and application systems.
• Ensure system issues are resolved efficiently to minimize operational disruptions.
• Deliver real-time support via telephone and live chat to customers and internal departments.
• Identify and elevate recurring incidents to ensure appropriate long-term solutions are implemented.
• Log and track all inquiries and support calls, keeping customers consistently updated on progress and resolutions.
• Create and maintain process documentation, procedures...