Location
, misamis occidental, philippines, misamis occidental, Philippines
Posted
June 08, 2026
Job Description
Responsibilities
- Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
- Experience in Windows & non‑Windows Operating environment.
- Recommend and apply solutions, including on‑site repair for remote users.
- Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
- Determine and execute system reconfiguration needs.
- Carry out on‑site analysis, identification, and resolution of difficult desktop problems for end users.
- Supervise complaint ticketing system and follow timely resolution of all work orders.
- Demonstrated ability to provide user support by means of remote access tools.
- Provide status update to the ticketing tools in a timely manner.
- Analyze completed end user device requests and incidents to identify and recommend process improvements and ...