Location
makati, metro manila, Philippines
Posted
May 30, 2026
Job Description
Responsibilities
- Assist end user on all in scope request with focus on client satisfaction, service delivery quality and technical excellence.
- Overall responsible for the management, maintenance and provides technical support via onsite, phone, email and or remote on hardware and software issues, network diagnostic and repair.
- Must be able to coordinate with Senior Technical Support Engineer and Team Leader on any critical technical issues.
- Ensure all tasks are updated and documented including troubleshooting and resolutions steps prior closing.
- Checking of end-user log
- Must be able to escalate tickets with dependencies to respective towers/ group to resolve the concerns of end user.
- Walkthrough staff or clients through series of actions to resolve issues.
- Take ownership of assigned incident tickets and resolve within the agreed service level and targets.
- Proactively update end users with regard...